Privacy Policy

1. Data Collection

We collect the following types of information:

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, company name, and contact information.
• Order Information: When you make a purchase, we collect billing information, shipping address, payment details, and product preferences.
• Communication Data: Information you provide when contacting us, including support requests, feedback, and correspondence.
• Survey Responses: Information you provide when participating in surveys or promotional activities.

1.2 Information We Collect Automatically

• Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken.
• Technical Data: IP address, browser type and version, device information, operating system, and other technical identifiers.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.
• Location Data: General location information derived from your IP address.

2. How We Use Your Data

We use your personal information for the following purposes:

2.1 Providing and Improving Our Services

• Processing and fulfilling your orders and transactions
• Providing customer support and responding to inquiries
• Personalizing your experience on our website
• Developing and improving our products and services
• Troubleshooting technical issues

2.2 Communication

• Sending transactional messages related to your purchases
• Providing important updates about our products and services
• Sending marketing communications (where you have consented)
• Conducting surveys and collecting feedback

2.3 Security and Legal Compliance

• Detecting and preventing fraud and unauthorized access
• Protecting our rights, property, and safety
• Complying with legal obligations and responding to legal requests
• Enforcing our terms and conditions

2.4 Analytics and Research

• Analyzing usage patterns and trends
• Measuring the effectiveness of our marketing campaigns
• Conducting research and development for new features

3. Data Sharing and Disclosure

We may share your information with the following parties:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting, customer service, and marketing assistance.

3.2 Business Partners

We may share information with business partners to provide you with products, services, or promotions based on your preferences and interests.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

3.5 With Your Consent

We may share your information with other third parties when we have your consent to do so.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage in Swiss and EU-based data centers
• Regular employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations under applicable laws
• The applicable statute of limitations
• The existence of any disputes or potential disputes

When we no longer need to use your personal information, we will either delete it or anonymize it.

7. International Data Transfers

We primarily store and process your data in Switzerland and the European Economic Area (EEA). However, we may transfer your personal information to countries outside of Switzerland and the EEA. When we transfer your personal information to countries that may not provide the same level of data protection, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers within our corporate group
• Adequacy decisions for countries recognized as providing adequate protection

By using our services, you consent to the transfer of your information to these countries.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website and cannot be disabled in our systems.
• Performance Cookies: Help us analyze how visitors use our website, allowing us to improve its functionality.
• Functionality Cookies: Allow us to remember choices you make and provide enhanced, personalized features.
• Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences through browser settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse some or all cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, certain features of our website may not function properly.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.