Refund Policy

1. General Refund Policy

SwissBizPro offers refunds under specific conditions, depending on the type of product or service purchased:

1.1 Software Products

For software products, we offer a 30-day money-back guarantee from the date of purchase if:

• The software does not perform the functions described in the product documentation
• Technical issues prevent the proper installation or use of the software and our support team cannot resolve these issues
• The software is incompatible with your system despite meeting the specified system requirements

1.2 Subscription Services

For subscription-based services:

• Monthly subscriptions: You may cancel at any time. Refunds are prorated based on the unused portion of the current billing period
• Annual subscriptions: Refunds for cancellations within the first 30 days are issued in full. After 30 days, refunds are prorated based on the unused portion, less a 15% administrative fee

1.3 Consulting and Implementation Services

For consulting and implementation services:

• If canceled more than 7 days before the scheduled service date: Full refund
• If canceled between 3-7 days before the scheduled service date: 75% refund
• If canceled less than 3 days before the scheduled service date: 50% refund
• After services have begun: Refunds are at the discretion of SwissBizPro management and will be based on the percentage of work completed

1.4 Training Programs

For training programs and workshops:

• If canceled more than 14 days before the training date: Full refund
• If canceled between 7-14 days before the training date: 75% refund
• If canceled less than 7 days before the training date: 50% refund
• No-shows: No refund will be issued

2. Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

2.1 Valid Proof of Purchase

You must provide a valid proof of purchase, such as an order number, invoice, or receipt.

2.2 Product Activation and Usage

For software products:

• You must deactivate and uninstall the software from all devices
• You must cease using the software and delete all copies
• You must provide confirmation that you have done so

2.3 Subscription Cancellation

For subscription services, you must formally cancel your subscription through your account settings or by contacting our Customer Support team.

2.4 Time Limitations

Refund requests must be submitted within the specified timeframes for each product or service type as outlined in Section 1.

2.5 Customer Cooperation

You must cooperate with our technical support team if they attempt to troubleshoot issues before approving a refund. This may include:

• Providing system information
• Following troubleshooting steps
• Allowing remote access for diagnostic purposes (with your explicit permission)

3. Non-Refundable Items and Circumstances

The following items and circumstances are generally not eligible for refunds:

• Customized software or services developed specifically for your business
• Products where the software license key has been revealed, used, or registered
• Digital downloads after the download process has begun
• Products purchased as part of a discounted bundle (individual components cannot be refunded separately)
• Products or services explicitly marked as "non-refundable" at the time of purchase
• Refund requests made due to user error or lack of knowledge/skills required to use the product
• Refunds requested after the specified refund period has expired

However, we evaluate each case individually and may make exceptions at our discretion, particularly in cases of technical failure or extraordinary circumstances.

4. Refund Process

To request a refund, please follow these steps:

4.1 Submit a Refund Request

You can initiate a refund request by:

• Contacting our Customer Support team at [email protected]
• Calling us at +41 232 618 1998 during business hours
• Submitting a refund request form through your account on our website

4.2 Provide Required Information

Your refund request should include:

• Your order number or proof of purchase
• The product or service for which you're requesting a refund
• The date of purchase
• The reason for the refund request
• A description of any troubleshooting steps already taken

4.3 Review Process

Our Customer Support team will review your request and may:

• Attempt to resolve any technical issues before processing a refund
• Request additional information or documentation
• Verify that all refund conditions have been met

4.4 Refund Decision

We will inform you of our decision regarding your refund request within 5 business days of receiving all required information.

4.5 Refund Processing

If your refund is approved:

• Refunds will be processed using the original payment method whenever possible
• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 7-14 business days to process
• For other payment methods, processing times may vary

You will receive a confirmation email once your refund has been processed.

5. Refund Processing Time

While we strive to process refunds promptly, the actual time it takes for the refund to appear in your account depends on several factors:

• Review and Approval: 1-5 business days from the date of request
• Credit Card Refunds: 5-10 business days after approval
• Bank Transfers: 7-14 business days after approval
• Digital Wallets: 3-5 business days after approval
• Other Payment Methods: Varies by provider

Please note that these timeframes are estimates and may vary depending on your financial institution or payment provider. If you have not received your refund within the expected timeframe, please contact our Customer Support team.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues with our products, we request that you first contact our technical support team who will make reasonable efforts to resolve the issues before a refund is considered.

6.2 Force Majeure

In cases of events beyond our reasonable control (such as natural disasters, power outages, or other force majeure events) that affect service delivery, we will evaluate refund requests on a case-by-case basis.

6.3 Promotional or Discounted Purchases

Products or services purchased with promotional discounts or during special sales may have modified refund terms, which will be clearly communicated at the time of purchase.

6.4 Third-Party Products

For products developed by third parties but sold through our platform, the specific refund policy of the third-party developer may apply. These policies will be communicated at the time of purchase.

7. Exchange Options

In some cases, instead of a refund, we may offer the following alternatives:

• Exchange for a different product of equal or greater value (with you paying any price difference)
• Store credit for future purchases
• Extended subscription period or additional features instead of a monetary refund
• Downgrade to a lower-tier service with a partial refund of the price difference

These options are offered at our discretion and may be presented as alternatives to a standard refund.

8. Chargebacks

We strongly encourage customers to contact us directly with any issues before initiating a chargeback through their bank or credit card company. Unauthorized chargebacks may result in:

• Immediate termination of services
• Cancellation of software licenses
• Potential account suspension
• Additional fees or penalties

If you have concerns about a transaction, please contact our Customer Support team first so we can address your concerns directly.

9. Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes through:

• Email notifications to registered users
• Notices on our website
• Updates to the "Last Updated" date at the top of this policy

The refund policy in effect at the time of your purchase will apply to your transaction.

10. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us through one of the following channels:

We aim to respond to all inquiries within 1-2 business days.